A question about our fins, a partnership or an upcoming order?
Contact Air-fins
Whether you’re a diver, an athlete, a club, a diving centre or a professional, please feel free to contact us using the form below.We’ll get back to you as soon as possible.
Our team is here to help
A question or a specific requirement?
At Air-Fins, we take the time to talk to every customer. Whether you’re choosing your fins, discussing a partnership or making a customer service enquiry, we’re here to help.
Frequently Asked Questions
Products and Design
What materials do you use for your equipment?
Our products are designed using recycled composite materials sourced from the aerospace industry via responsible supply chains, to combine lightness, strength, reliability and a reduced environmental impact
Is your equipment suitable for all levels?
Yes, it is designed for beginners and professionals alike, with a focus on comfort, performance and durability
Who designs your products?
Our fins have been designed by Frédéric, a composites expert who has been a keen spearfisher and freediver for 32 years and holds an AIDA 3 certification. Each product is tested and optimised based on feedback from the field.
Care and durability
How should I care for my equipment?
We recommend rinse your equipment with fresh water after each use and store it in a dry place, away from direct sunlight.
What is the lifespan of your products?
Thanks to our high-quality materials, sourced from the aerospace industry and recycled carbon fibre, our products are designed to last a lifetime with normal use and proper maintenance.
Guarantee and support
Are your products covered by a guarantee?
Yes, all our products come with a 2-year guarantee against manufacturing defects.
How can I contact customer support?
You can contact us via the form on the website or directly by email. We aim to reply within 24 to 48 hours.
Shoes and sail compatibility
How do I know if my shoes requires a sail modification?
Any shoes listed as “compatible with sail modification” require the sail to be adjusted by us in our workshop.
Are all shoes compatible with your sails?
Our sails are compatible with a wide range of shoes. We have drawn up two lists:
Shoes compatible without modifying the fin
Brand: C4 CARBON
Model: 250 BLACK
Model: 250 WHITE
Model: 350 HD BLACK
Model: Sportech Black Silicone
Brand: CETMA COMPOSITES
Model: LOTUS
Shoes compatible with modifications to the fin:
Brand: C4 CARBON
Model: 200 BLACK
Brand: CRESSI
Model: GARA MODULAR
Brand: CETMA COMPOSITES
Model: S-WING
What if my shoes are not listed anywhere?
If the shoes you own are not listed in either the list of shoes compatible without modification or the list of those requiring modification, you can contact us via the contact form so that we can explore possible adaptation options, if possible.
Ordering and delivery
What are the delivery times?
Orders are usually dispatched within 3 to 7 working days. A tracking number will be sent to you as soon as your order is dispatched.
Can I return or exchange a product?
Yes, you have 14 days from receipt to return or exchange the product, as long as it is undamaged.